Frequently Asked Questions (FAQ)

Last Updated: 2026/02/03

Company Registration Information:

• Company Name: Zhijiang Botui Trading Co., Ltd.

• Legal Representative: Bao Junliang

• Date of Establishment: 2026-01-05

• Unified Social Credit Code: 91420583MAK4M80B9E

• Company Address: Room 1105-12-0240, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majiadian Street, Zhijiang City, Yichang City, Hubei Province

Welcome to the Fix-zon FAQ page. Here you will find answers to common questions about shopping with us. Our company, Zhijiang Botui Trading Co., Ltd., specializes in delivering a curated selection of food products directly to customers in the United States.

General Questions

1. What is Fix-zon?
Fix-zon is an online cross-border e-commerce store operated by Zhijiang Botui Trading Co., Ltd., focusing on offering a variety of food products to customers in the United States.

2. Where do you ship to?
We currently ship to all 48 contiguous states within the United States. We do not ship to Alaska, Hawaii, U.S. territories/protectorates, APO/FPO addresses, or PO boxes.

3. What are your main product categories?
We primarily specialize in food items.

Order & Payment

4. What payment methods do you accept?
We accept American Express, MasterCard, Visa, PayPal, PayPal Checkout, and Klarna.

5. Do you offer Cash on Delivery (COD)?
No, we do not support Cash on Delivery as a payment option.

6. How long does order processing take?
All orders are processed within 1 to 2 business days after payment confirmation.

Shipping & Delivery

7. What are your shipping costs?
We offer free standard shipping on all products to the 48 contiguous U.S. states. Shipping to excluded locations (Alaska, Hawaii, etc.) is not available at this time.

8. Which carriers do you use?
We partner with various reliable carriers for ground delivery, including USPS, Uniuni, GOFO Express, and Easy.

9. How long will it take to receive my order?
Once shipped, you can expect to receive your order within 12 to 15 business days.

Returns & Refunds

10. What is your return policy?
We offer a 14-day hassle-free return policy from the date of delivery. Items must be in their original, unused, and unopened condition.

11. How do I request a refund?
Please contact our customer service team to initiate a return and refund request within the 14-day window.

12. How long does a refund take to reach my bank account?
After we receive and process your return, refunds to your original payment method (e.g., credit/debit card) will be issued within 7 business days. The actual posting time on your bank statement depends on your card issuer's policies.

Product & Safety

13. Are your food products safe for consumption?
We source our products with quality and safety in mind. Please always check product descriptions, labels, and expiration dates upon receipt.

14. Can I get more information about a specific product?
Detailed information is available on each product page. For further questions, please contact our customer service team.

Contact & Support

15. How can I contact your customer service team?
For any questions or concerns not addressed here, please reach out to us. You can find our contact details below.

Contact Information:
Company: Zhijiang Botui Trading Co., Ltd.
Email: service@mail.fix-zon.com
Address: Room 1105-12-0240, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majiadian Street, Zhijiang City, Yichang City, Hubei Province
Phone: +86 19232535615