Shipping & Delivery Policy

Last Updated: 2026/02/03

Company Registration Information:

• Company Name: Zhijiang Botui Trading Co., Ltd.

• Legal Representative: Bao Junliang

• Date of Establishment: 2026-01-05

• Unified Social Credit Code: 91420583MAK4M80B9E

• Company Address: Room 1105-12-0240, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majiadian Street, Zhijiang City, Yichang City, Hubei Province

Fix-zon specializes in food products and ships to the United States. Please review the following policy for details on shipping, delivery, and related terms.

Shipping Destinations: We ship to the contiguous 48 states of the United States. Shipping is not available to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or P.O. boxes.

Free Shipping: Free shipping is provided for all orders delivered within the contiguous 48 U.S. states. Areas excluded (as listed above) are not eligible for free shipping.

Shipping Carriers: We use local delivery services including USPS, Uniuni, GOFO Express, and Easy for shipments.

Business Days vs. Calendar Days: Note that "business days" refer to Monday through Friday, excluding legal holidays. "Calendar days" include every day of the week. Our business hours are 9:00 AM to 6:00 PM, Monday to Friday, excluding legal holidays.

Order Processing and Delivery Time: All orders are processed within 1-2 business days after payment confirmation. Delivery typically takes 12-15 business days to the destination.

Shipping Costs: Shipping is free for eligible areas as stated. For excluded destinations, shipping costs will be calculated and displayed at checkout.

Special Circumstances and Potential Delays: Delays may occur due to reasons such as legal holidays, severe weather, customs inspections, carrier issues, or other unforeseen events. We are not liable for delays caused by third-party carriers or customs authorities.

Ship-From Address: All orders are shipped from our facility located at: Room 1105-12-0240, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majiadian Street, Zhijiang City, Yichang City, Hubei Province.

Customs and Duties: For shipments to the U.S., customers may be responsible for any import duties, taxes, or fees levied by customs. These charges are not included in our product or shipping prices and must be paid by the recipient upon delivery.

Returns and Exchanges: We accept returns and exchanges within 14 days of delivery, in accordance with our return policy.

Contact Information:

• Site Name: fix-zon

• Company Name: Zhijiang Botui Trading Co., Ltd.

• Address: Room 1105-12-0240, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majiadian Street, Zhijiang City, Yichang City, Hubei Province

• Phone: +86 19232535615

• Email: service@mail.fix-zon.com