Quality Assurance Policy

Last Updated: 2026/02/03

1. Company Information

• Official Site: fix-zon

• Company Name: Zhijiang Botui Trading Co., Ltd.
• Legal Representative: Bao Junliang
• Date of Establishment: 2026-01-05
• Unified Social Credit Code: 91420583MAK4M80B9E
• Company Address: Room 1105-12-0240, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majiadian Street, Zhijiang City, Yichang City, Hubei Province

• Primary Business Focus: Food Products

• Service Region: We ship to the United States.

• II. Policy Overview
  This document defines our guidelines regarding product shelf life, quality assurance, and related customer support. We are dedicated to delivering products that meet high standards of quality and freshness. Given the nature of our products, proper understanding and adherence to shelf life information is crucial for customer satisfaction and safety.

  III. Determining Product Shelf Life
  The recommended shelf life or "best before" period for any item is not universal and varies significantly based on its ingredients, formulation, and packaging.

  1. Primary Reference – Product Labeling: The definitive source for shelf life information is the official labeling, packaging, or instruction sheet included with the product itself. This documentation provides the specific expiration date, best-by date, or recommended consumption period.

  2. Customer Service Support: In instances where the physical product documentation is unavailable, unclear, or damaged, customers are strongly encouraged to contact our Customer Service team. Please provide the product name and any identifiable batch or lot codes. Our representatives will provide guidance based on available manufacturer information.

  IV. Storage & Handling Recommendations
  Product shelf life is calculated based on specific storage conditions. To ensure products maintain their intended quality throughout their stated lifespan, customers must adhere to the storage instructions provided on the product packaging (e.g., "Store in a cool, dry place," "Refrigerate after opening," "Keep frozen"). Failure to follow these instructions may adversely affect product quality and safety prior to the printed date.

  V. Customer Responsibilities & Quality Concerns

  1. Inspection Upon Receipt: Upon receiving your order, please promptly inspect the products and their packaging. Verify that the items are intact and check the visible shelf life dates.

  2. Reporting Issues: If you believe a product received is already past its expiration date as printed on its packaging, or if there are obvious signs of quality compromise upon arrival (e.g., damaged packaging, seal integrity issues), please notify our Customer Service team within 48 hours of delivery. To facilitate a swift resolution, you may be asked to provide clear photographic evidence of the product and its labeling.

  3. Consumption Disclaimer: Customers are responsible for consuming products within their stated shelf life and according to labeled storage guidelines. We cannot be held liable for any issues arising from the consumption of products beyond their expiration date or stored improperly.

  VI. Limitations & Scope
  This policy pertains solely to the shelf life and quality of products at the time of dispatch and initial delivery. It does not cover matters related to product preferences, taste variations, or allergies. Shelf life information is provided to the best of our ability based on supplier data; however, final responsibility for determining product fitness for use upon receipt rests with the customer, guided by the product's own labeling.

  VII. Contact & Support
  For all questions regarding this policy or specific product shelf life, our Customer Service team is your primary point of contact. We aim to respond to all inquiries in a timely and helpful manner.

  • Email: service@mail.fix-zon.com

  • Phone: +86 19232535615

  We appreciate your business and are committed to ensuring a transparent and reliable shopping experience.